Lula, Inc.

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Account Manager

  • Sales & Marketing
  • Full-time
  • Philadelphia , PA
  • Remote friendly

2022-04-24 14:18:27 UTC

Our Story:

Lula, voted top ten startups in Philadelphia, is democratizing e-commerce for convenience stores that have been left behind in the 21st century. These stores are the backbone of the country, and Lula empowers them to generate more sales by connecting them to existing delivery channels such as DoorDash, Grubhub, Uber Eats, and more. With Lula, stores can now manage orders, update inventory, and track sales across all major delivery platforms.

Learn more about Lula at

Check out our most recent funding: Lula Delivery - Funding

Lula Products:

Lula for Stores Platform - empowers convenience stores with state-of-the-art technology to onboard, accept orders, and sell all their items on delivery partners including Grubhub, DoorDash, Uber Eats, Postmates, at 0% commission rates.

Why we want you on the team:

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Mid-Sized and Chain Stores, to work efficiently and optimally with the POC (Point of Contact) by deepening the relationship to increase retention as well as grow revenue and expand the Lula footprint.

What you will be doing:

  • Build processes and standardize best practices within merchant success and your named account territory

  • Partner with Sales, Operations, and Customer Success on managing the relationship, issues, and questions of merchants.

  • Track merchants month over month to understand their success, issues, or opportunities.

  • KPI-centric methodology: Tracking – retention, upselling opportunities.

  • Excel in hands-on customer retention and training of new technology features or products.

  • Become an expert in presenting Lula Technology and become an SME to your client.

  • Act as an ambassador of Lula’s mission, brand, and product.

  • Proactively maintain communication channels with prospects via email, phone, and webinar meetings.

Why you’re a great fit:

  • Quick learner, self-motivated, driven with a passion for our mission and building new relationships!

  • You thrive in a hyper-growth company.

  • Experience selling to one or more of these specific sectors is highly desired: Distribution Centers, Fulfillment Warehousing, Food Manufacturing, and Distribution, Logistics, Warehousing, Restaurants, and C-stores.

  • Know how to think on your feet in demanding situations, not afraid to think outside the box.

  • Have a passion for innovative technology and can speak comfortably about current trends in the market.

  • Genuine, humble, and intellectually curious to learn.

  • Have operated in a remote role and you are comfortable setting your own sales cadence.

  • Know how to present the value of a solution by asking thoughtful questions that assess business and technical pain points.

  • Hold an ability to educate key stakeholders around innovation.

What you have done:

  • At least 1-3 years of experience in sales, operations, account management, or similar functions.

  • Lead an analysis-driven negotiation process.

  • Proven closing skills.

  • Experience operating in a fast-paced environment

  • Strong organization skills.

  • Possess a strong record of accomplishment in achieving sales goals.

  • Experience selling SaaS B2B software with 1-3 month sales cycles.

  • Experience using HubSpot CRM, AirCall, Slack

  • Huge plus if you have experience calling on convenience stores, retail, restaurants, or similar stores.

The icing on the cake:

  • Competitive Salary

  • Unlimited earning potential - Commission with every signed agreement

  • Personalized training and support

  • 100% company paid employee medical benefits and generous contribution to Dental and Vision,

  • Pre-tax benefits: Medical and dependent care flexible spending accounts, health savings account, 401k, gym, and commuter benefits

  • Equity - own a piece of the next delivery unicorn

  • Unlimited PTO

  • Team Events & Happy Hours (virtual and in-person)





Remote restrictions

  • Must be a resident of United States