Lula, Inc.

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Entry Level: Operations Quality Control Associate

  • Quality Assurance
  • Full-time
  • Remote

2022-04-24 14:27:33 UTC

Our Story:

Lula, voted top 10 startups in Philadelphia, is democratizing e-commerce for convenience stores that have been left behind in the 21st century. These stores are the backbone of the country, and Lula empowers them to generate more sales by connecting them to existing delivery channels such as Doordash, Grubhub, Uber Eats, and more. With Lula, stores can now manage orders, update inventory, and track sales across all major delivery platforms.

Learn more about Lula at www.luladelivery.com 

Check out our new round of funding: Lula Delivery - Funding

The kind of person we’re looking for:

  • Quick learner, self-motivated, driven with a passion for our mission and building new relationships! 

  • You thrive in a hyper-growth company.

  • Experience working with Microsoft Office, C-Store Owners, analyzing data, and using procedures to assure the quality of products is up to standards.

  • Know how to think on your feet in difficult situations, and not be afraid to think outside the box.

  • Have a passion for innovative technology and can speak comfortably about current trends in the market.

  • Genuine, humble, and intellectually curious to learn.

  • Have operated in a remote role and you are comfortable setting your own sales cadence.

  • Know how to present the value of a solution, by asking thoughtful questions that assess business and technical pain points.

  • Hold an ability to educate consumers around innovation.

  • Understand the value and the ups and downs of building something great.

 Responsibilities:

  • Capture and manage information/data/metrics in Microsoft Excel, HubSpot, Lula Database.

  • Work closely with Operations Team, Onboarding Team, and Customer Success Team.

  • Approve incoming menus by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable store menus (Improper images, grammatical errors, categories, items, pricing).

  • Reverify if needed and complete documentation to confirm the final work product.

  • Document and update inspection results by completing reports and logs.

  • Review delivery store platform menus and verify information/menus are correct

  • Review delivery store platform promotions are online and functional

  • Track digital inventory completion from start to finish

  • Collaborate with the Product and Engineering team to check for bugs and test platforms

  • In-depth understanding of company standards.

  • Up-to-date knowledge of federal and industry standards and best practices.

  • Understanding of target market and consumer needs.

  • Teamwork and collaboration.

  • Additional duties as requested.

     

Qualifications:

  • Minimum 1-3 years in a quality control role within the retail, software, or supply chain space

  • Excellent computer skills, including MS Office

  • Documentation and reporting skills

  • Good written and verbal communication skills

  • Excellent problem-solving and analytical skills

  • Keen attention to detail

Nice to Haves:

  • Experience using HubSpot CRM, AirCall, Slack

  • Huge plus if you have experience calling on convenience stores, retail, restaurants, or similar stores

     

The icing on the cake:

  • Competitive Salary

  • Personalized training and support

  • 100% company paid employee medical benefits and generous contribution to Dental and Vision

  • Pre-tax benefits: Medical and dependent care flexible spending accounts, health savings account, 401k, gym, and commuter benefits

  • Equity - own a piece of the next delivery unicorn

  • Unlimited PTO

  • Team Events & Happy Hours (virtual and in-person)